Real people · Real fast · Real careWe exist because of our patients. Getting help should never be hard.
No ticket queues that swallow your question, no hold music, no runaround. Call, email or send a message, and a real person replies within 24 hours on weekdays.
What do you need help with?
Pick what’s closest and we’ll point you the fastest way there.
Your tracking link is in your shipping email. Can't find it? Send us a message with the email on your account and we'll look it up.
If symptoms are severe, call 911. For anything else, call us and we'll get your provider's clinical team involved, or send a message marked Clinical Support.
Charges, receipts for FSA or HSA, refunds or plan changes. Send a message under Billing and a real person will sort it out.
Cancel any time, with no fee. Refunds are available except for any billing period whose medication has already been sent to the pharmacy. You can also pause for up to 60 days. Send us a message and we’ll confirm in writing.
Programs, eligibility, coaching, partnerships or press. Tell us what's going on and we'll point you the right way.
If this is a medical emergency, call 911 or go to your nearest ER right away. Don’t wait on us. If you’re having thoughts of harming yourself, call or text 988, any time. For urgent questions that aren’t emergencies, call us and say it’s urgent.
How to reach us
Pick the way you like to talk.
Every channel reaches the same care team. Nothing gets lost between them.
Phone
(704) 594-7620Best for talking it through with a real person when typing isn’t what you want to do.
Best for detailed questions, attachments or anything you’d rather have in writing.
Replies within 24 hours on weekdays, 48 on weekendsWe serve all 50 states and DC (TRT in select states). Messages are handled under our HIPAA privacy practices.
What happens when you reach out
No dead ends. No loops. Just a plan.
Every message follows the same path, so you always know what happens next.
Prefer to write it out?
- You reach outBy phone, email or the form below. One message is enough.
- A real person reads itReplies within 24 hours on weekdays and 48 on weekends.
- Clinical questions go to the clinical teamYour provider’s clinical team answers clinical questions, faster when they’re flagged urgent.
For urgent clinical questions, call (704) 594-7620 instead of using the form.
The questions we get the most.
Straight answers. If your question isn’t here, our care team will answer it.
Don’t see your city? We serve all 50 states. See all states we serve
Not sure where to start?
Take the quiz. We’ll figure out the rest.
90 seconds. A personalized program and price, before you pay anything.